As front liners to customers, call center agents should make the right impression by conducting positive interactions that can engender customer loyalty and good relations with them. Following are some tips for call center etiquette when interacting with customers.

Courtesy.…

YOU cannot help it. You enter a workplace. You meet somebody. You both get closer and closer by the day, err, night. Before you know it, you fall for each other. Kayo na. Oh, sarap ng feeling, di ba, especially …

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also …

There may be discomfited times when a younger officer employee is assigned to manage a team whose members are older. In which case, the younger officer feels uncomfortable supervising and commanding older employees, who may similarly feel insulted or slighted …

Cox Communications is the third largest U.S. cable, broadband communications and Entertainment Company that provide high-end digital video internet, telephone and home security and automation services over its own nationwide IP network.

CAREERS
In Cox, there’s a lot of room …

Caldwell Communications is a company known for its provision of business process outsourcing needs to businesses in various industries. The company uses time-tested strategies in order to produce exceptional contact management solutions to its clients. Its purpose lies on developing …

Nowadays, the world demands the society to come up with different ways on how to communicate effectively. Communication has been one of the most prominent ways on how deal with potential customers. Luckily, Andon Multimedia Services have made it possible …

There are thousands of call center agents in the Philippines. Some of them are from various industries which differ in nature, origin, and lifestyle. Most probably, these agents do have differences that make them unique and amazing at the same …

One Voix Philippines is a great provider of HR services has been established in order to provide assistance to companies who wish to outsource this type of service. OneVoix Philippines is composed of commendable group of professionals who have committed …

M2.0 Communications is a company operates as a PR agency. As a PR agency, M2.0 realizes that perfection is just non-existent, although greatness does. The company’s methods and strategies do not include making perfect plans that will simply be disrupted …