A call center is any unit or individual where the receipt or transmission of customer requests by telephone is processed and facilitated. With the advances of modern technology which allowed for remote communications in practically anywhere in the world where …

Erlang is a measure in telephony of load capacity or carried load (telephone traffic) on a telephone circuits or switching equipment. This is named after Agner Krarup Erlang, a Danish mathematician and engineer, who invented the fields of traffic engineering …

Green Global Solutions is a Philippine based but Australia owned and managed business process outsourcing company that provides sales, customer service and BPO services to multinational companies for over 10 years now. It aims of providing exceptional customer interactions, on …