You might have been working in a call center for, say, a couple of years now. However, you resume bears names of at least five companies in which you have worked for the past two years, and your stay in …

So you decided to submit your resume in that call center company one of your friends was so eager to tell you about. You were lured by the fact that the company offers high salary, superb benefits and compensation package …

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted …

Working in a call center company comes with a lot of responsibilities and challenges. Of course, the same thing applies for people who just got a new job. But then, since call center companies have clients which live as far …

If you are working in a call center, you must already have heard of ‘call center hoppers‘. They are the employees or agents who move from one call center to the next for many and various reasons. You …

Employee retention in call center industries are said to be always low, due to the fact that agents do come and go. The hiring process is way too easy and fast especially for those who have insurmountable experience in the …

You might have been working in the call center industry for quite some time now. It has been years, and almost every day of you shift, you are starting to question yourself if you are still somewhere you belong. You …