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Call Center Spiff

January 15, 2021 Category :Call Center Basics 0

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to …

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Tips to Building Rapport

July 7, 2017 Category :Articles 0

Your work as a call center representative or customer care specialist does not begin and end in taking the call, listening and solving your customer’s concern. Real customer care can be defined in the way you handle each and every …

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Don’t Leave Your Call Center Job for Wrong Reasons

November 4, 2016 Category :Articles 0

If you have been working in a call center for quite sometime now, and you have been doing the same thing you do since day one, you might already be having some qualms if this industry is right for you. …

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Different Metrics You Should Maintain

June 13, 2016 Category :Articles 0

A lot of people are saying that call center job is just so easy. You just have to sit down, put on your headset and answer phone calls for the entire eight hours. It might be simple if you put …

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How to Build Rapport

October 12, 2015 Category :Articles 0

It’s been months, but despite of your sales coach’s advice on how to hit that sales quota, you are still getting below average sales. Your quality assurance coach is still marking you down for being unfriendly towards the customers. All …

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Keeping Your Call Center Job

September 25, 2015 Category :Articles 0

After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and now a certified call center agent. The process of application, albeit a speedy one because some companies promise a one-day …

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