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Customer Service 101

May 29, 2021 Category :Call Center Basics 2

Customer service pertains to the front line service that directly deals with customers. Customer service is therefore inherent in different types of professionals including sales personnel, cashiers, waiters, teachers, policemen, nurses and others. Managers and supervisors and other officers also …

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Tips to Multiply Product Sales

May 26, 2021 Category :Articles 0

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products …

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What is CSAT in BPO?

May 26, 2021 Category :Call Center Basics 0

Working in a call center company can already identify what is the meaning of CSAT IN BPO. A CSAT is a survey that a customer’s receives after calling and talking with a call center representative. It is a customer’s satisfaction …

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What Drives the Customer Experience?

May 25, 2021 Category :Call Center Basics 0

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. …

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Top 10 Resignation Reasons in Call Center

March 26, 2018 Category :Articles 0

Call Center Company in the Philippines is very much in demand. That is why any graduate of 4 year course can apply and work as a call center, and applying in this company is as easy as 123, but there …

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Cooee Inc.

September 9, 2017 Category :Call Center Companies| Call Centers in Makati 0

Cooee is all about building the bridge that connects their clients closer to the people. The company has zeroed in on breaking barriers in terms of communication that can hinder the success of its customers. Cooee Philippines has all the …

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Glasscade System Specialist

August 5, 2017 Category :Articles 0

Glascade System Specialist, Inc. is a manufacturing and production company that offers various glass and aluminum products for house and commercial buildings. It is proudly a Filipino company with a goal of providing its customers quality products that could ride …

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Platinum BPO Consulting

June 15, 2017 Category :Call Center Companies| Call Centers in Ortigas Center 0

Platinum BPO Consulting, Inc. is engaged in supplemental staffing for the nursing and allied professional industries for travel, long term contracts and Per Diem. It provides experienced healthcare professionals to leading Acute Care hospitals, Managed Care Companies, Rehabilitation Centers, Skilled …

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Effective Ways to be a Happy Call Center Agent

September 14, 2016 Category :Articles 0

Some people say that happiness is a choice. It depends to those people who believe what their happiness is. Some might say that being a call center agent bores them because of the repetition of their job. They are just …

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Irate Callers and How to Deal with Them

May 6, 2016 Category :Articles 0

Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in a call center before, or maybe you are currently a call center agent, you would understand just how challenging this …

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