A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in …

VocaDB is known to be a platform of language education with a new searching pattern which enables users to search by sentences instead of a word which definitely gives a new experience to the users when it comes to language …

An ounce of prevention is worth a pound of cure. One way to improve call center services is to identify common problems or complaints against call centers and address them in advance in order to prevent these complaints from ever …

Clarimax Solutions is a premium IT outsourcing company from India that provides business solutions with a special focus on Healthcare, e-Commerce, Education and Manufacturing streams. It specializes in understanding customer needs, defining robust IT solutions and successfully executing projects for …

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is …

Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. …