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Day Shift Call Centers

March 26, 2018 Category :Articles 0

The call center industry is known as an industry that operates during the night because most of the call center company’s clients are foreigners. This is one of the major reasons for the high employee turn over rate in the …

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Call Center Agent Retention

January 3, 2013 Category :Articles 0

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

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