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How to Fight Sleepiness in Call Center?

March 26, 2018 Category :Articles 0

One of the biggest challenges that agents face in working in the call center industry is fighting sleepiness at work especially during night shifts. How exactly do you fight off sleepiness?

Sleep in the day. Sleepiness is often caused by …

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Tips to Boost Agent Productivity

September 9, 2015 Category :Articles 0

Improving call center agent productivity is not only important for business but for the personal growth of an individual as well. Here are ways to enhance productivity of employees.

Involve agents in the decision-making process. Include agents in meetings …

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