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How to Pass a Phone Simulation?

February 5, 2018 Category :Articles 3

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated

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Call Simulation Test Tips

July 3, 2014 Category :Call Center Basics 0

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or …

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Call Center Assessment Test Tips

October 20, 2013 Category :Articles 0

Call Center Assessment Tests are one of the conventional strategies used in the industry for hiring employees and maintaining the quality of a company’s services. There are different types of assessment tests use for hiring, training, pre-training, post training, workplace …

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How to Pass a Call Simulation Test

February 2, 2013 Category :Call Center Basics 0

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to …

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Call Center Mock Calls

January 15, 2013 Category :Call Center Basics 0

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is …

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