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Call Center Core Values

February 5, 2018 Category :Articles 0

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great …

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Rediston Holdings

June 9, 2016 Category :Articles 0

Rediston Holdings is a privately owned, multi-dollar company which focuses on advice in investment. It partners with institutions and businesses, always with the straightforward focus on long-term productivity. The company’s main headquarters is based in London, U.K. and has grown …

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Wimpex Philippines

September 15, 2014 Category :Articles 2

Believe in Best. Inspired by the latest Innovative technology and New Modern European Design and creating Ideas suitable for Modern Day Lifestyles, Wimpex is a home appliance manufacturing and distributing company that aims to making Life Easier for the people. …

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How to be Confident as a Call Center Agent?

July 5, 2014 Category :Articles 0

Confidence or the belief on oneself is very important in any endeavor including at work. In a call center company, an agent’s confidence is crucial because it constitutes part of the nature of customer service. Confidence is important in communication …

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What Drives the Customer Experience?

July 5, 2014 Category :Call Center Basics 0

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. …

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