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Adapting to Night Shift Work

June 3, 2021 Category :Call Center Basics 0

Sleep deprivation is one of the major problems in night shift work especially in the call center industry. Agents and employees are then encourages to adjust to a night shift schedule in order to cope with or adapt to the …

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Call Center Newbie

May 29, 2021 Category :Call Center Basics 0

A call center newbie is basically someone who is new in the industry. He could be a new graduate who had his first job in the industry, an old graduate who finally found a job, or a career shifter who …

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Stay Healthy during Night Shift

May 22, 2021 Category :Articles 0

Health is wealth. If one cannot keep oneself healthy at work, then there is no point of working at all. One should not trade health with the wealth one can earn from work. Instead, one should strive to stay healthy …

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Maximize Performance during Night Shift

December 3, 2020 Category :Articles 0

The call center industry is most active during the night because most companies cater markets in the other side of the world in which the time difference necessitates call center companies to work at night. Thus, maximizing one’s performance during …

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The BPO Industry: No Pain, No Gain

September 19, 2015 Category :Articles 0

Let’s face it, the BPO (Business Process outsourcing) industry is one of the most important sources of revenue here in the Philippines. An example of such industry are call centers. Since its introduction, the country has experienced unparalleled economic growth …

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