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Common Call Center Offenses

June 25, 2022 Category :Articles 0

All kinds of employment include policy contracts wherein it states the so-called terminable offenses. These offenses are applicable in any job. There are some things that for some, they might sound simple, but in the reality of the call center …

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Bad Habits of a Call Center Agent

June 20, 2022 Category :Call Center Companies 0

Working in a call center industry is not just a job for some now. A lot of people have subconsciously turned it into a lifestyle, and some have even considered it a culture. Because there are certain things that shout …

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Call Center Agent Must Haves

June 18, 2022 Category :Call Center Basics 0

If you have been working in the call center industry for quite a while now, you would probably smile to yourself as you read along this article. Not because what you would be reading is funny or anything, but because …

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Your First Day as a Call Center Agent

March 31, 2022 Category :Articles 0

It’s your first time to work in a call center. Most probably, you will be undergoing intensive one to two month training before you are actually assigned on the floor to receive real calls. This part of the job …

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Common Problems of Call Center Agents

March 7, 2022 Category :Articles 0

In order to survive and grow in the call center industry, it would be worthwhile to learn in advance the common problems of call center workers so that one can be more prepared and make the necessary adjustments before said …

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Health Habits While Working in a Call Center

March 4, 2022 Category :Articles 0

Being a call center agent isn’t just a job. For some, it has become a lifestyle, and even a culture. Sunrise beer, excessive smoking and overflowing caffeine are just some of the bad habits you can’t help but doing once …

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Staying Healthy while being a Call Center Agent

February 6, 2022 Category :Articles 0

It is a commonly held belief that being a call center agent meant putting your physical, emotional and social life in danger. This belief does have its grounds due to the numerous cases of call center agents being diagnosed of …

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How to Look Fresh and Refresh After the GY Shift

June 8, 2021 Category :Articles 0

You hang your headset, stretch a bit, and stand up. Your GY (graveyard) shift is up. You are ready to hit home – and the sack. Then, you catch ‘somebody’ in the mirror. You look closely.

Eeek! Is this me? …

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Catch That Elusive Sleep – Quick!

June 5, 2021 Category :Articles 0

You’ll be surprised – it’s not just your job that affects how you sleep, but also how long takes you to get to your job. If your eyes suddenly felt heavy just by looking at those zzzz’s, it means one …

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Termination due to Health Reasons

August 16, 2017 Category :Articles 0

Call Center jobs are considered hazardous jobs due to the nature of work. The agents need to report mostly on night shifts, they don’t have enough sleep, and the job is really stressful (irate clients). In most cases, agent’s health …

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