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Spiels for Collections Agents

June 29, 2019 Category :Call Center Basics 0

Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will …

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Spiels for Irate Customers

December 7, 2017 Category :Call Center Basics 0

If your job in a call center is being a call center agent or customer service representative, there is a possibility that you have already encountered speaking or communicating with an irate customer. Talking to irate customers is not uncommon …

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Funny Call Center Spiels

November 23, 2017 Category :Articles 0

Call center has a lot to offer. Whether it is benefits, perks, and other privileges, call center companies provide everything that their employees need. They make sure that these privileges are all felt and enjoyed by the call center agents. …

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Career Advancement in Call Centers

September 28, 2016 Category :Articles 0

Being a call center agent does not mean that you are going to take calls forever. Unless you love the sales incentive more that promotion, there are lots of choices that you could have in order for you to take …

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Call Center: Toughest Job

August 16, 2016 Category :Articles 0

There must be a lot of things you’ve been hearing about call center jobs, especially when you have been in the industry for quite some time now. Some people would say being a call center specialist is a lame …

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What to Expect During Hiring Process

June 10, 2016 Category :Call Center Basics 0

One of the most in demand industries these days are business process outsourcing. There are lots of companies that even conduct job fairs and guarantee one day hiring process for applicants who wish to be part of the call center …

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Sample Spiels for Travel Booking Account

October 12, 2014 Category :Call Center Basics 0

Spiels or the memorized speech of customer service agents to initiate or facilitate a conversation and persuade customers in a Travel Booking Account involves talks for booking travels for tours, making reservations for the accommodation requirements of the tourists and …

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Assurance Spiels for Call Centers

September 9, 2014 Category :Articles 0

Assurance spiels or scripts are words or phrases to provide a positive declaration to its intended receiver to give confidence or a promise. This is important for ensuring that the results match the desired outcomes and to keep customers satisfied. …

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Effective Spiels for Upselling

July 9, 2014 Category :Call Center Basics 0

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding …

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Best Spiels for Closing Sale

April 22, 2014 Category :Call Center Basics 0

There are varieties of closing scripts that one can adopt or creative make for almost every imaginable scenario. This is especially true in retail sales whose closing scripts had become so common and routine that any suspecting customer can immediately …

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