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Call Center Metrics

January 12, 2017 Category :Call Center Basics 0

Many people think that working in the call center industry is like a dream come true. Most of them are under the impression that the job is so easy – you will just sit back, and answer every call that …

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How to Take Care of your QA Scores

December 4, 2016 Category :Articles 0

Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …

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Different Metrics You Should Maintain

June 13, 2016 Category :Articles 0

A lot of people are saying that call center job is just so easy. You just have to sit down, put on your headset and answer phone calls for the entire eight hours. It might be simple if you put …

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What to Expect from Working in a Call Center

February 15, 2016 Category :Articles 0

Call center jobs are being in demand these days. There are lots of job fairs that offers job postings in call center companies, and the more successful applicants there are, the more seats need to be filled, or so it …

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Call Center Scorecards

November 23, 2015 Category :Articles 0

As simple and easy as it may sound, call center job would also require you to hit some targets. These targets, other time called metrics, are the numbers that would determine just how well you perform as an agent. There …

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Careers in Call Center

September 30, 2015 Category :Articles 0

If you are working in a call center, most people are under the impression that your job mostly consists of sitting all night long in your workstation, answering phone calls, making phone calls, or maybe provide assistance through chat and …

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How is Bookkeeping related to Call Center?

November 3, 2013 Category :Articles 0

Bookkeeping is the most basic accounting tool used for tracking expenses and income of a business. All businesses, holds some form of bookkeeping process in order to track and monitor how their money is spent and earned.

In the call …

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