Many people think that working in the call center industry is like a dream come true. Most of them are under the impression that the job is so easy – you will just sit back, and answer every call that …

Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …

A lot of people are saying that call center job is just so easy. You just have to sit down, put on your headset and answer phone calls for the entire eight hours. It might be simple if you put …

Call center jobs are being in demand these days. There are lots of job fairs that offers job postings in call center companies, and the more successful applicants there are, the more seats need to be filled, or so it …

As simple and easy as it may sound, call center job would also require you to hit some targets. These targets, other time called metrics, are the numbers that would determine just how well you perform as an agent. There …

If you are working in a call center, most people are under the impression that your job mostly consists of sitting all night long in your workstation, answering phone calls, making phone calls, or maybe provide assistance through chat and …

Bookkeeping is the most basic accounting tool used for tracking expenses and income of a business. All businesses, holds some form of bookkeeping process in order to track and monitor how their money is spent and earned.

In the call …