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Managing Older Subordinates

January 8, 2020 Category :Articles 0

There may be discomfited times when a younger officer employee is assigned to manage a team whose members are older. In which case, the younger officer feels uncomfortable supervising and commanding older employees, who may similarly feel insulted or slighted …

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Be a Confident Call Center Manager

November 19, 2015 Category :Call Center Basics 0

In managing any business, confidence is important to any manager because managers act as leader whom his subordinates look up to for leadership in operating the organization. A fall in managerial confidence will affect the confidence of the whole organization …

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