One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is …

Air Relay Philippines is expanding!

As an ARC employee and they will tell you, it’s our people that make use the special place that we are. We have a passion for our people.

We are currently seeking 145 Telephone Professionals.…

Qualifications:
1. Must have 1 year Outbound Sales experience
2. Must have excellent verbal and written English communication skills
3. Must have strong salesmanship and a persistent attitude in winning a customer’s business
4. Must have an aggressive personality and …

Irate callers have already become a part of call center agent’s life. In fact, if you have been a call center agent for a long time now, you could say that your day at work is not complete without one …

Working in the call center does not mean you are going to take calls and interact with your customers forever. At some point, you also need to think about what lies ahead, what career path you are going to take …

TMJP BPO Service is a Japanese company located in the Philippines that focuses in the provision of BPO (business process outsource) services. It has been established the previous year, and has already been recognized officially by the Securities and Exchange …

Being a call center agent does not mean that you are going to take calls forever. Unless you love the sales incentive more that promotion, there are lots of choices that you could have in order for you to take …

If you already are a call center agent, surely you might have considered which career path to take. The call center industry is so diverse compared to other industries out there, that promotion and steeping up the career ladder is …

If you have been in the call center industry for a long time, you know just how employee retention is in this industry. A lot of employees come and go, jump from one company to the next within a few …

If you are just landed your call center job, you might be worried of what awaits you at the operations floor. Will your very first customer ask you to transfer him to a supervisor? Or maybe the customer will yell …