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Ways to Handle Irate Callers

June 27, 2022 Category :Articles 0

In any job, there’s always the good news and of course the bad news. In call center life, one of the bad news is receiving a call from an irate customer. An irate caller is not really mad at you, …

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Common Call Center Offenses

June 25, 2022 Category :Articles 0

All kinds of employment include policy contracts wherein it states the so-called terminable offenses. These offenses are applicable in any job. There are some things that for some, they might sound simple, but in the reality of the call center …

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Characteristics of a Good Call Center Company

June 11, 2022 Category :Call Center Basics 0

Working in a call center company defines most people’s job. This industry has catered big opportunities for people who long for a life that is comfortable. This place gave tons of big breaks for people who need it. Financially speaking, …

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Call Center Terminable Offenses

May 27, 2022 Category :Articles 0

Terminable offenses are always applicable in any job. However, there are some offenses in other jobs that are considered forgivable, but are a definite no-no when done in the call center industry. Yes, although call center job may seem easy …

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Keeping Your Call Center Job

April 13, 2022 Category :Articles 0

After raiding numerous job fairs and sending tons of resume to various BPO companies, you’ve finally landed the job and now a certified call center agent. The process of application, albeit a speedy one because some companies promise a one-day …

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Your First Day as a Call Center Agent

March 31, 2022 Category :Articles 0

It’s your first time to work in a call center. Most probably, you will be undergoing intensive one to two month training before you are actually assigned on the floor to receive real calls. This part of the job …

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Consult Asia Business Solutions

March 11, 2022 Category :Articles 0

Consult Asia was established in 2005 and strategically aligned to provide the staffing needs of Asialink Group of Companies, group of enterprising executives engaged in the booming business of Appliance Group Financing, giving short-term loans to business men, doctors and …

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Handling Stick Office Romance

June 11, 2021 Category :Articles 0

YOU cannot help it. You enter a workplace. You meet somebody. You both get closer and closer by the day, err, night. Before you know it, you fall for each other. Kayo na. Oh, sarap ng feeling, di ba, especially …

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Call Center Mock Calls

July 4, 2019 Category :Call Center Basics 0

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is …

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Air Relay Philippines Job Openings

March 26, 2018 Category :Call Center Jobs 0

Air Relay Philippines is expanding!

As an ARC employee and they will tell you, it’s our people that make use the special place that we are. We have a passion for our people.

We are currently seeking 145 Telephone Professionals.…

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