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Call Center Agent Retention

June 15, 2019 Category :Articles 0

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

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Best Call Center Career Path

March 28, 2017 Category :Articles 0

Working in the call center does not mean you are going to take calls and interact with your customers forever. At some point, you also need to think about what lies ahead, what career path you are going to take …

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Hinge Inquirer Publications

October 17, 2016 Category :Articles 0

Hinge Inquirer Publications (HIP) is the magazine division of the Inquirer Group of Companies (IGC). Hinge Inquirer Publications focuses on lifestyle and position consumer magazines, as well as free community publications. The company also has custom publishing division which is …

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Career Advancement in Call Centers

September 28, 2016 Category :Articles 0

Being a call center agent does not mean that you are going to take calls forever. Unless you love the sales incentive more that promotion, there are lots of choices that you could have in order for you to take …

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Career Paths in the Call Center Industry

July 24, 2016 Category :Articles 0

If you already are a call center agent, surely you might have considered which career path to take. The call center industry is so diverse compared to other industries out there, that promotion and steeping up the career ladder is …

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Signs That Says It’s Time to Hand Your Resignation

May 24, 2016 Category :Articles 0

If you have been in the call center industry for a long time, you know just how employee retention is in this industry. A lot of employees come and go, jump from one company to the next within a few …

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Things to Ponder on Before Handing Your Resignation

May 16, 2016 Category :Articles 0

Employee retention in call center industries are said to be always low, due to the fact that agents do come and go. The hiring process is way too easy and fast especially for those who have insurmountable experience in the …

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GMS BPO

March 23, 2016 Category :Call Center Companies| Call Centers in Ortigas Center 1

GMS BPO INC. is a fully capable contact center outsourcing company. It is an Australian company with headquarters in Sydney, NSW with satellite office here in the Philippines. GMS BPO Philippines showcases world class infrastructure to provide services though inbound, …

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How to be a Good Team Leader?

July 26, 2015 Category :Articles 0

A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve …

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Stepping Up The Career Ladder

July 13, 2015 Category :Articles 0

So, you have been in that call center company for years. You’ve always been hitting the targets that the clients want agents to meet, maybe even more. Your yearly appraisals are all excellent. Being an agent, maybe it’s time for …

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