A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve …

So, you have been in that call center company for years. You’ve always been hitting the targets that the clients want agents to meet, maybe even more. Your yearly appraisals are all excellent. Being an agent, maybe it’s time for …

Each Employee is unique to the Success of the Company.

As a global leader in business travel management, Carlson Wagonlit offers exciting opportunities in different areas around the world. We seek out the most knowledgeable people and the best technologies …

Call center agent retention is very important issue in a company. While there may be a steady supply of call center employees available in the market, a high turn over rate in a company is inefficient and costly. It is …

Working in the call center does not mean you are going to take calls and interact with your customers forever. At some point, you also need to think about what lies ahead, what career path you are going to take …

Hinge Inquirer Publications (HIP) is the magazine division of the Inquirer Group of Companies (IGC). Hinge Inquirer Publications focuses on lifestyle and position consumer magazines, as well as free community publications. The company also has custom publishing division which is …

Being a call center agent does not mean that you are going to take calls forever. Unless you love the sales incentive more that promotion, there are lots of choices that you could have in order for you to take …

If you already are a call center agent, surely you might have considered which career path to take. The call center industry is so diverse compared to other industries out there, that promotion and steeping up the career ladder is …

If you have been in the call center industry for a long time, you know just how employee retention is in this industry. A lot of employees come and go, jump from one company to the next within a few …

Employee retention in call center industries are said to be always low, due to the fact that agents do come and go. The hiring process is way too easy and fast especially for those who have insurmountable experience in the …