Posts Tagged telecom industry

Eastwest BPO

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Also known as EastWest Ventures Connect Inc., Eastwest BPO is a US-owned and managed Call center that provides small to medium sized businesses offshore contact centre solutions with a special focus on the wholesale sector. Eastwest BPO Pampanga has a huge portfolio of commercial voice & data clientele that permits it to leverage its buying power to offer the best products, services and best prices available today in the telecom industry.

Guided by a threefold mission of exceeding client’s and their customer’s expectations for quality, value, and reliability, providing a better level of work for less money while expanding the growth of our client companies and providing custom tailored services to meet the needs of client’s target markets, the company capitalizes on experience, expertise, focus and technology to attain success.

Among the services offered by Eastwest BPO included industry Benchmarking through thousands of consumer surveys, mystery shopping by using unbiased third-party shoppers to gather actionable data, Call Center Review and evaluation and recommending improvements, social Media Research for benchmarking and improving shopper experience, Customer Studies that rank and prioritized list of your customers’ wants and needs, Analysis & Strategy using a variety of types of statistical analyses, Lifetime Value Analysis to identify your most valuable customers, Competitor Benchmark to identify and compare to direct competitors and industry leaders.

Eastwest BPO is located at Building 39, Berthaphil II, Manuggal St., Clark Freeport Zone, Angeles city Pampanga, Philippines 2023.

Ellora Telecom

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Ellora Telecom Philippines is the off-shore in-house branch of G3 Telecom, a Canadian telecommunications company known in North America to provide the cheapest long distance products & services. Along with its group of subsidiaries, Ellora Telecom Philippines serves as a facilities-based reseller of telecommunication services that operate a state of the art switching facility with telco grade Class 4 and Class 5 switches that is fully redundant and provides a diverse network spans North America and is managed and monitored 24/7 by its engineering staff.

G3 Telecom was established in 1999 to provide easy and affordable long distance services to Canadian and USA based customers with a special focus on ethnic markets. It offers retail customers access dial, direct dial, calling cards, and 1010 dial around service. It process over 3 million calls a month and keep our customers connected to their, family, friends and business associates in North America and throughout the world.

Ellora Telecom Philippines is the subsidiary of G3 Telecom that primary provides customer contact solutions including customer service, call forwarding, call processing and support for line hunting, conference calling, technical support and other support services.

Like G3 Telecom, the management team of Ellora Telecom are veterans of the telecom industry with many years of diverse expertise in telecom, engineering, management, customer service and marketing. It primarily serves to facilitate the responsiveness and adaptiveness of G3 Telecom as a niche telecom service provider in the fast paced telecom environment.

G3 Telecom is headquartered in 1039 McNicoll Ave, Toronto, ON M1W 3W6, Canada.

Ellora Telecom Philippines call center office address:

  • Ellora Ortigas
    5/F Raffles Corporate Center
    Emerald Avenue, Ortigas Center
    Pasig City, Philippines
    Tel:(02) 750 0634