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Life of a Call Center Agent

June 3, 2021 Category :Call Center Basics 1

The life of call center agent is a life of irony. We start our day in the night. We wake up and go to work when everybody else is about to sleep after coming home from work. We have breakfast …

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How to Survive Grave Yard Shift

January 1, 2017 Category :Call Center Basics 0

A lot of call center companies these days are giving schedule which is totally unholy for some. They call it grave yard shift. Basically, while everyone is asleep, that is the time that people have to work. This has been …

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Must Haves for Call Center Agent

February 19, 2016 Category :Articles 0

You have submitted your resume at the job fair, and you have endured the hiring process in a BPO company. Congratulations! You are now a call center agent.

As a lot of people know, call center job is not like …

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Staying Healthy while being a Call Center Agent

June 3, 2015 Category :Articles 0

It is a commonly held belief that being a call center agent meant putting your physical, emotional and social life in danger. This belief does have its grounds due to the numerous cases of call center agents being diagnosed of …

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