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Tips to Improve Phone Skills

May 30, 2021 Category :Articles 0

Customer service in the call center industry is primarily imparted through the phone. Hence, customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agent’s phone

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Rapport Statements for Customer Service

February 26, 2021 Category :Call Center Basics 0

Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media …

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Increase Sales in Call Center

August 6, 2019 Category :Articles 0

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint …

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Effectively Handle Irate Callers

August 29, 2017 Category :Articles 0

Irate callers have already become a part of call center agent’s life. In fact, if you have been a call center agent for a long time now, you could say that your day at work is not complete without one …

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How to Take Care of your QA Scores

December 4, 2016 Category :Articles 0

Calls are not recorded just for the sake of having a copy of your conversation with your customers. To guarantee the quality of your calls, they are being listened to and calibrated by the quality assurance specialists. This is to …

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Call Center: Toughest Job

August 16, 2016 Category :Articles 0

There must be a lot of things you’ve been hearing about call center jobs, especially when you have been in the industry for quite some time now. Some people would say being a call center specialist is a lame …

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