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Rebuttals for Handling Difficult Customers

March 26, 2018 Category :Articles 1

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try …

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Probing Questions for Customer Service

November 1, 2013 Category :Articles 0

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with …

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