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Ramping Account

August 6, 2019 Category :Articles 0

Ramping account refers to an account in which there is an anticipated significant increase of calls or demand which is usually caused by market expansion. Thus, ramping accounts are often associated with the need for immediate hiring of new agents …

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Rapport Statements for Customer Service

March 3, 2014 Category :Call Center Basics 0

Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media …

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