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Customer Satisfaction Spiels

February 26, 2018 Category :Articles 0

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which …

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Non Voice Account

January 7, 2018 Category :Articles 5

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written …

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Call Center Messaging Do’s and Don’ts

July 5, 2014 Category :Call Center Basics 0

Messaging is generally another way for communicating or conveying information and meaning, which is a central activity that call center agents perform in the execution of their duties. However, messaging involves written communications whereas agents normally conduct verbal messaging when …

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