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Interactive Intelligence

March 7, 2020 Category :Call Center Companies 0

Founded in 1994, Interactive Intelligence Group, Inc. (ININ) is an international premium provider of contact center services, unified communications, and business process automation systems for different organizations across the world.

The contact center solutions of Interactive Intelligence can either be …

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Customer-Centric Call Center Software

June 28, 2015 Category :Articles 0

The software use by a call center company contributes greatly in enhancing customer centric services of a company. Hence is it important for companies to choose the correct call center software. Here are the major features that a manager should …

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