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Build Rapport Tips

June 4, 2016 Category :Articles 0

Positive connection with your customer is essential, especially when you are speaking with them over the phone. The lack of visual interaction makes it seem difficult to understand the current state of your caller, but being nice to them (yes, …

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Challenges to Endure as a Call Center Agent

March 4, 2016 Category :Articles 0

There are lots of comments that you might be hearing from those who does not work in a call center, or does not have experience working in one at all. There are some who appreciate the challenges that you have …

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