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Tips to improve Contact Center IQ

October 28, 2015 Category :Articles 0

A call center IQ pertains to the ability of a call center to anticipate in advance potential service flaws or defers and address immediately them before said weaknesses arise. Here are ways to improve call center IQ for better customer …

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Tips to Improve Web Chat Experience

April 26, 2015 Category :Articles 1

A web chat or online chat is a system whereby agent can communicate in real time with clients over the internet. Here are ways to enhance webchat experience of customers.

Allow focus. Web chat is one of the most disregarded …

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