The call center industry is one of the booming industries in the Philippines that continuous to expand as more and more international companies are outsourcing their needs in the Philippines and more and more international BPO companies are moving their main operational centers in the Philippines.
In lieu of which, there is a need for a steady supply of qualified professionals to provide the needed manpower requirements of expanding BPO companies, newly establishing BPO companies and the other BPO companies. In order to do this, the Technical Education and Skills Development Authority (TESDA) has regulated that Training for Business Process Outsourcing industry to ensure that the Philippines would maintains its competitiveness in the BPO industry. TESDA created the standard curriculum that spells the minimum subjects and skills for a call center training program.
Moreover, the agency has also created the standards that should be met by a training provider in order to be accredited and to be recognized to have reached the standards set by TESDA. The Tesda Call Center Training courses has basic and advance programs. The former is designed for students and professionals who want to learn the basics skills required in a call center company and be a call center agent while the latter is designed for advanced call center employees eyeing for higher managerial or supervisory positions in a call center.
For people interested in working in a call center company, they can undergo an intensive two week free training in Tesda Call Center Training Accredited Schools. Graduates of the training are usually endorsed by the center in call center companies within the vicinity. For those interested, just go to the nearest TESDA branch in your locality and ask for the training program. There are also private vocational institutions that offer call center training for interested people. These training is a bit more expensive and included additional courses which is suppose to improve a student’s chances of getting hired after finishing the course.
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