You might be thinking about getting a job as a call center agent. Who wouldn’t want a job that gives you a competitive salary, promising career path and a lot of perks, right? Not to mention the diverse culture and the dynamic environment that call centers can give you, there are actually a lot of benefits and exciting experiences that you can get while working in a call center. However, as much as you want to have it all, there are some things that you would need to consider first even before applying to this job.
Shifting schedules. Due to the fact that most people you talk to are located in the other side of the world, you are required to go to work following their time. This is what call centers are famous for. Graveyard shifts are very much popular, although there are emerging Aussie accounts that would give you normal hours of work. However, it’s not only the shifting schedules that you have to think about. There’s holiday work and weekdays off, too, which means your weekends might be devoted to work. So while most of your friends are partying on a Saturday, you are actually dressed up for work. Can you handle that?
Patience towards the irate callers. As a call center specialist, your main job is to provide quality customer service as best you could. Although, the job description also includes being nice even to the most annoying and irate callers. These are the customers who just cannot get over the fact that their bill went high because they’ve used up the service too much, or they get frustrated simply because they do not know how to use the service. Anyway, they may also have valid reasons to get irate and start screaming at you over the phone, which sometimes could be morally degrading and annoying. Are you up for this?
Diversity at its finest. There are a lot of controversial and sensitive topics these days that most people cannot just accept. If you are more on the traditional or conservative side, be warned. Call centers have a huge tolerance and acceptance for almost all kinds of things. If you are not ready to open your mind a little bit, then you might just have to think again. Colleague pressure is also remarkable, so you better watch yourself.