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Tips to Pass Call Center Interview

Apart from the substance or content of your responses to questions, one’s communication skills or the way a person speaks is also evaluated during a call center interview. An applicant’s communication skills is given weight in assessing if an applicant can pass as a call potential call center agent or not. Hence, here are some tips to pass call center interviews:

Speak slowly. Unless one is truly fluent in English, one ought to speak slowly. In this way, one can have more time to process one’s thoughts and construct one’s sentences in a more structured and correct manner.

Speak in short sentences. Using short sentences makes it easier to construct words correctly. Long sentences are often prone to incorrect grammar.

Pronounce words clearly. One should refrain from mimicking American slang. Instead, one should pronounce words slowly and accurately. Applicants who pronounce words clearly and correctly sound more articulate.

Prepare ready answers. Check common questions used in the interview and prepare ready answers. Do not memorize answers in verbatim and recite them to the interviewer. Responses should sound naturally spontaneous.

Listen carefully to questions. Interviews are conversational in nature. Hence, applicant should closely listen to follow up questions so that one can follow the flow of the conversation.

Keep Yourself Informed. Applicant should be knowledgeable if not familiar with important information that is related to one’s application. This included idea about the call center industry, the nature of work of a call center agent (sales, tech support, customer service, etc.), company, the BPO industry, or even the latest trending news.

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