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Top Customer Service Closing Scripts

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is just the initial step in ending a call with a bang. Here are some ways to do this:

  • “Is there anything else I can help you with?”
  • “Would that be all?”
  • “Will there be anything else?”
  • “Before we say ‘goodbye,’ is there anything else I can assist you with?”

Another way to end the call is by leaving a positive and unforgettable impression by sending easy courtesy statements before ending the call such as follows:

  • “Thank you for calling us and bringing this concern to our attention. We just like you to know it has always been great doing business with you”
  • “It has been a pleasure working with you on this issue and thank you for contacting us today”
  • “We appreciate your business. Just give us a call again in case this issue resurfaces or for anything else”

One could opt to make things simple such as:

  • “Thank you for calling”
  • “Thank you for calling. We appreciate your business.”
  • “Thanks for your order.”
  • “Feel free to call us about anything. Thanks”
  • “I am glad we were able to help.”
  • “Goodbye, and thanks for calling.”
  • “I enjoyed talking with you.”
  • “If you have any additional questions, please call us.
  • “Thank you for calling” , I’m glad I could help you today.”

Finally, it is also an ideal time, at the closing of call, to ask the caller for any suggestions for improvement such as by asking customer to answer a brief survey or anything.

Originally posted 2014-12-04 10:06:44.

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