While call center industry in the Philippines continually grows and the demand for call center agents still increases, getting employment to companies is still very competitive. A college degree is not an assurance of getting hired in a call center company. Instead, fluency in English communication is the key to getting employed. This means that those half pinoys, who grew up abroad in some English speaking nation as well as the purely local but “sosyal” pinoys that have adopted English as their vernacular in talking with parents, siblings and friends, have a greater chance of getting hired as an agent.
But not to worry though if you are the typical pinoy who is not as fluent in speaking in English like many of the showbiz personalities and rich people out there. You can opt to attend a call center training school to hone your speaking skills and orient you to the nature of the job of an agent. In choosing a school however, it is important to ensure that it is accredited by TESDA so that you can get the proper certification that call center companies look for. Here is a partial list of accredited TESDA call center training schools:
Informatics Kalookan Computer Institute, Inc.
12th Avenue Rizal Avenue Extension Grace Park Caloocan City
Transcription World Outsource, Inc.
3rd Flr. PPI Bldg. Bagong Barrio Caloocan City
World Citi Colleges, Inc.
William Shaw St. Caloocan City
Informatics Alabang Center, Inc.
Second Level East Wing, SM Southmall, Alabang Zapote
AMA Computer College – Las Pinas
AC & Sons Bldg., Alabang Zapote Rd., Almanza I, Las Pinas City
Mapalad Ang Aba Foundation INC
Auro- Vir Building 1695 Evangelista St., Cor. Lacuna St., Brgy. Bangkal, Makati City
Xynet Communication Solutions, Inc.
Rizal Tower 4474 Singian St., Makati Avenue, Makati City
ABE International Business College-Makati
#95 Gil Puyat Ave., Brgy. Palanan, Makati City
St. Amatiel Technological Institute Inc.
No. 13 Leono St. Tanong Malabon City
Philippine All Skills College
339 Shaw Blvd. corner Gomezville St., Mandaluyong City
Asian College of Science and Technology Foundation, Inc.
275 EDSA, Mandaluyong City
Academy for Contact Center, English Proficiency and School for Skills (ACCESS)
1203 A-4 Delos Reyes Street, Sampaloc, Manila
Archangels Computer Training Institute, Inc.
3/F Dioresa Plaza Bldg., #1521 Dapitan St., Sampaloc Manila
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- ASCEND Call Center Training Academy Inc