The Resource Group (“TRG”) has announced its expansion into the Philippines with the establishment of its subsidiary, TRG Philippines. With its Philippines facilities, TRG will add to its existing global presence in the US, Canada, UK and Pakistan.
The Operations/Site Director will be responsible for managing the offshore customer services operation of a a leading online gaming and betting services company in the UK. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client’s customer services. The Director will ultimately manage this account and oversee the operation of several hundred highly skilled positions related to customer service, sales, client and project implementation, HR and administrative functions, and call center representatives.
Customer Service Rep
Handles customer questions,complaints, and billing inquiries with the highest degree of courtesy and professionalism.
Offers alternative solutions with the objective of retaining customer’s business.
Gather all required data necessary for the services.
Business Intelligence Analyst
Prepare and consolidate management reports, budget, monthly forecasts, daily profit tracker, variance analysis, financial presentation and simulations.
Manage weekly, monthly and quarterly financial meeting, annual planning and management reporting processes.
Customer Service Reps
Ensures that prescribed results are delivered depending on campaign requirements.
Ensures that attendance issues are controlled and to report to work as assigned / required / needed by the campaign on time.
We are looking for Inbound Customer Service agents for our new account!
Be a pioneer and enjoy great career opportunities!
Fun work environment and get superior training!
Be a Call Center Agent
Excellent communication skills
willing to work on shifting schedule
excellent selling skills
minimum 1 year call center experience
willing to be assigned in Ortigas
Hiring Experienced Professionals
Quality Assurance Director
Sales Verification Director
What are you celebrating?
Be part of a family of business ideas, friends, customers and clients: a place where you are the difference…
TRG Philippines is now seeking members for our team. Be part of the TRG Philippines family, come and celebrate your growth.
TRG Philippines, Training, Rewards, Global Opportunities. TRG Philippines is now hiring:
Inbound Contact Center Executives
Outbound Contact Center Executives
At least 2nd year College, any course
Excellent communication and interpersonal skills
Flexible, confident, spontaneous and enthusiastic
Provide strong customer service orientation
Call center experience is an advantage
Willing to work on shifting schedule
Quality Compliance Staff
Lead Management Officer
Systems Analyst/ Java Architect
HR Payroll Associate
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