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Ubiquity Global Services

Posted on September 4, 2020 | No Comments on Ubiquity Global Services

Established in 2012, Ubiquity Global Services is a business process outsourcing firm that offers premium quality innovative customer experience and management solutions geared towards enhancing customer satisfaction while optimizing costs in order to improve overall operations of company clients. Ubiquity Philippines innovative business solutions included live customer support services, interactive voice response solutions (IVR), multichannel real-time servicing and other forms of correspondence services are provided by a team of highly trained and experienced professionals which are further supported by a next-generation technology platform that ensures operational excellence and provision of significant and proactive business intelligence services. It has a uniquely business solution and approach that maximizes the potential of every customer contact.

Ubiquity Global Services delivers its business process outsourcing services by aligning its objectives with those of its partner clients to ensure deep integration of its services in the operations of the client whereby the company functions as a virtual extension of clients’ operations. It banks on heavy industry expertise through the acquisition and development of talents as operational teams for added value. Employees undergo rigid agent education which is integral in the planning and process development in providing service in specific clients. It customer services provides analytics driven insight and customer life-cycle management for continuing improvement of service. Ubiquity Global services pride itself in its success in the area of driving customer acquisition for our clients, which translates to better profitability of its partner clients. It provides Multi-channel campaigns such as email, chat, social media and interactive SMS.

Ubiquity Global Services also provides Back Office & Knowledge Process Outsourcing (KPO) such as Customer Identity Verification (IDV), Fraud Monitoring, incoming Postal Mail Handling, Account Research, Materials Fulfillment, Statement Generation, Transcription & Data Entry and Translation Services

The corporate office of Ubiquity Global Services is located at 19 West 44th Street, Suite 1108 New York, NY 10036 USA.

Ubiquity Global Services Philippines call center office location:

  • Ubiquity Taguig
    10f Bench Building
    30th St. Rizal Drive
    Bonifacio Global City, Taguig
    Tel: +1 212-375-1500

Originally posted 2013-10-23 08:34:37.

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