If you are just landed your call center job, you might be worried of what awaits you at the operations floor. Will your very first customer ask you to transfer him to a supervisor? Or maybe the customer will yell at you at the top of her lungs while demanding why the bill is so high. Before you worry about how to handle these kinds of calls, let yourself relax a bit, and maybe, worry about something that should be on the top of your priority list now that you’re finally hired.
How to survive your training.
You see, not all people survive the training stage in call centers, may it be speech training or product training. Here are some tips on how to survive both.
Always be on time. If you are prohibited to be late on your actual work, in trainings this is one serious offense. You will miss a lot of learning if you arrive late on your training sessions. What’s more, it’s going to reflect against you as an employee. Remember that during your training days, you are already a hired employee, and therefore, you are expected to go to work on time.
Never skip a class. There is a major impact in your overall performance if you skip even just one session of your training. There are a lot of things that you will miss regarding what you should know, and you cannot expect your trainers to review them for you. Sure, you can review, but you will be very behind when it comes to system navigation.
Make sure you are well rested before going to the class. Just like when you were in school, training sessions are actually a classroom setup. In order for you to function well, make sure that you are properly rested, especially if you trainings are held during the graveyard shift (which normally happens). You don’t want to be caught snoring in the middle of the class, do you.
Read your manuals and review them before each assessment quizzes. All of these quizzes count, so make sure you ace all of the exam. Training sessions are crucial, because the results will determine if you are qualified to hit the floor or not.
Call center training sessions are most probably the most fun part of being a call center employee. Enjoy it, while taking it seriously as well, because that could make or break your budding career in the call center industry.