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West Business Services

Posted on September 3, 2014 | No Comments on West Business Services

If communication service is what you need, why not go West? West Business Services is a premium business process outsourcing company that provides technology-driven, voice-oriented services through about 45 call centers and automated voice and data centers. West Business Philippines offers inbound and outbound call handling (including 911 support through its Intrado subsidiary) for services such as customer support, technical assistance, and order processing. It also provides automated and Web-based customer care programs through its West Interactive division. West additionally also conference call services through its Intercall operations, and it is a leading debt collections agency in the US. Although the company serves clients in a wide array of industries, AT&T accounts for 10% of total revenue.

West Business Services is a subsidiary of West Corporation that specifically provides lead management, team selling, and sales management services. West Business Philippines has expanded and enhanced its core call center operations through different acquisition including HyperCube, a provider of switching services for telecommunications providers, Twenty First Century Communications, a provider of automated alerts and notification services catering chiefly to the utilities industry, Smoothstone IP Communications, a provider of cloud-based communications software, and TuVox, a provider of on-demand speech and IVR (Interactive Voice Response) software, among others.

West Business Services is headquartered in 11808 Miracle Hills Dr. Omaha NE, United States 68154.

West Business Services call center office address:

  • West Business Makati
    24/F ExportBank Plaza
    Chino Roces cor. Gil Puyat Ave.
    Makati City, Philippines
    Tel: 784-8600 / 784-8630

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