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Zest Air Customer Service

Posted on March 26, 2018 | 11 Comments on Zest Air Customer Service

Zest Air is the newest airline transportation service company in the Philippines established on 2008 by AMY Holdings Corp. As the newest airline service provided, the company immediately distinguished itself against competitors with its innovative market strategies and the use of brand new aircrafts to ensure the best comfort, the optimum safety and best service to aircraft passengers. At the onset, Zest Air operated only in 20 local destinations within the Philippines. A year later, it launched Southeast Asian operations, which included trips to Singapore and Guam.

As part of its commitment to its customers and clients, Zest Air launch the Zest air customer service that essentially handles the customer relationship management of the company. Zest air customer service provides a comprehensive range of customer services from booking, travelling information, complaints handling, freight monitoring, flight cancellation and any other customer related issue. As Asia’s Most Refreshing Airline, the Zest air customer service integrated all the customer related needs and issues in one customer service hotline to ensure that its clients achieve their needs and reach their destinations with the zest of air and comfort. The hotline no of zest air customer service is (+63 2) 855-3333 through which clients can make reservations and booking.

The zest air customer service also expanded it services beyond voice services. It also launched an interactive website www.zestair.com.ph for online booking. The website serve as an online persona of the company with which customers can interact (through email or chat) and transact with the company.

For traditional customers, Zest Air has satellite branches in key areas where customers can personally come and transact. For instance, for ticket sales and cargo, there is a branch along Domestic Road cor Andrews Avenue in Pasay City. There is also a Makati ticketing office and an express ticketing office in the domestic airport.

No customer service is perfect. The Zest Air customer service received both good and bad reviews from the customers and critiques. The company maintains transparency and welcomes all insights, criticisms, inputs and suggestions for the improvement of its services.

Originally posted 2012-11-07 08:26:44.

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  1. 12/12/06

    nakapili na ako ng flyt ng gusto ko kaso nagdownline ang credit card ko.pano gagawin ko

  2. berlin ramos Reply

    complaint about sa lost baggage nasa incheon korea i hope you return back to manila

  3. kathy Reply

    Maam/ sir
    please help me kasi po ka bobook ko lng nang ticket indi nakuwa yung references number tapos kasi akala ko esesend sa email pero wala akong natangap na email. ano pong ang gagawin ko po. please help me..

  4. Napsie Reply

    I am supposed to fly on May 10 and I received a cancellation message of my flight? What’s up? You guys should find way to reschedule the time on the same day that is your responsible. You guys are so disappointing. I called your hotline and the rep told me to rebook my flight and she did scheduled me and she promised me to send the new updated ticket but how come I haven’t receive any? Please cooperate guys this is annoying and you don’t really satisfy your customers by acting and promising something you don’t actually fulfilled. Thank you and God bless!

  5. troy Reply

    naka book na ako for june 28 tanong kolang pag promo tickets po ba allowed pa din ako sa check in baggage? kung allowed po ilan kilos po? tsaka pwede po ba 2 hand carry? tnx god bless

  6. sharen g. bonayon Reply

    Hi,i would just like to report that our pocket wifi and flashlight got lost in our chek in baggage last aug 5, 2013.were on the z2 393 flight fr davao to mla,9:20pm…were nt able to report it immediately coz its too late when my husband noticed the incident.pls take note that our luggage’s pocket was opened.hope this wont happen again….too bad for first timers like us in choosing ur airline.kala nmin nka discount na kmi,nde rin pala…:(

  7. Ghia Reply

    Hi, my concern is about your suspended flights.we have booked a flight for tomorrow from manila going to cebu.. So are u coordinating with other arlines on affected passengers?

  8. Joan Reply

    Having a flight on Tuesday via Kuala Lumpur Z2948 and been trying to call and confirm and your airline is suspended. So what will happen then? Need to fly back for work.
    Appreciate if you can enlightened e on this matter.

  9. 13/08/21

    My client having a flight tomorrow via Zest air Z2-423 with airline PNR NO. LD1DGA. I received a message only now confirming that the flight was cancelled.So, what will happen then? When is their new ETD? They only five days in manila and back again in Palawan. And they have to travel 4 hours just to get @ the airport. They will waiting to know what will happen to their flight? Please enlighten us on this matter.

  10. Paul Surette Reply

    My name is Paul Surette. My family and I, including my 19-month-old baby, my eight-year-old daughter, and my wife, were on Zest Air flight 884 from Manila to Incheon, Korea on Thursday August 22nd. The flight was scheduled for 12:10AM, but did not leave until 4:30AM.

    Here are a list of my complaints:

    – In over 4 hours of delay, no food, drinks or blankets were available for passengers waiting.

    – Check-in was not completed by the flight’s 12:10 departure time since only 3 check-in counters were open for over 100 passengers. The check-in counters did not open until 11:00PM, an hour and ten minutes before departure time.

    – Staff was unwilling and unable to give any information about the continued delays (at check-in and at the departure gate) or when the flight would depart. When asked to speak to their supervisor, they said the supervisor was unavailable and for us to just wait.

    – Staff became rude when passengers started asking questions seeking information, and asking for food, water and blankets (the terminal’s air conditioning made the terminal too cold).

    – When my wife asked when the problems would be fixed, one of the staff at the boarding gate told my wife: “If you want to go home, you fix the airplane.” Then, the same staff member made a disparaging remark to me about my wife, saying: “I’m sorry for you to be with that woman.”

    – Zest Air’s service was the worst customer service I’ve experienced in over 30 years of active air flight.

    Please answer this email with steps that will be taken to make up for your unacceptable practices. I’ve already contacted the CAAP to inform them of your continued incompetence. I await your reply, but please do NOT say “sorry for the inconvenience”, as I’ve heard that too much from Zest Air over the last week.

    Paul Surette

  11. Dionne F. Dioquino Reply

    Ma`am/ Sir
    One of your personnel is very arrogant, named Keith Lucena, my flight is 10:40am bound to cebu, nang mag check in na po ako nagbayad po ako ako ng excess baggage ko, inabutan kp sya ng 1k, ask nya sa akin kong may barya daw po ako ang sagot ko po wala kasi wala naman po talaga then he replied me ako din wala! nagkibit balikat po ako so naghintay ako po ako ng ilang minuto. yung sumunod po sa akin isang matanda yung baggage ay hindi daw po pwede ipa ship na lng daw, then the old woman ask kong magkano kya ang aabutin kong ipa ship nya nga daw po, then Mr. Lucena replied hindi ko alam hindi ko pa na try, parang ang sama naman pakinggan at masakit naman sa amin bilang isang pasahero na tumatangkilik ng zest air kung ganung ugali ang ipapakita sa amin ng inyong mga personnel


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